Frequently Asked Questions
Where are you located?
Avonly is proudly Australian owned and operated, based in Adelaide, South Australia.
How much does shipping cost?
Free Australia-Wide Shipping
We believe beautiful living should be simple. That's why we offer FREE shipping Australia-wide, making it even easier to bring thoughtfully curated home essentials into your home.
How long does shipping take?
We believe creating a beautiful home should be effortless. That's why we offer FREE shipping across Australia, with most orders arriving within 3–10 business days, depending on your location.
Do you ship internationally?
Currently at Avonly, we only ship to Australia. Please feel free to contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We want you to feel confident when shopping with Avonly. If something isn’t quite right, we’ll always do our best to help and resolve the matter fairly.
Avonly offers a 14-day Risk-Free Money Back Guarantee for change-of-mind purchases, provided the item remains in good physical condition. If your product arrives faulty or damaged, please contact us as soon as possible through our Contact Us page so we can assist in line with Australian Consumer Law.
Our goal is to make your experience with Avonly feel simple, thoughtful and reassuring from the moment you order.
Is my payment information secure?
Yes, at Avonly, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order has been carefully prepared and dispatched, you'll receive a confirmation email containing your tracking details so you can follow your delivery every step of the way.
Most orders arrive within 3–10 business days, depending on your location within Australia. If you haven't received your tracking information within a reasonable timeframe or have any questions about your delivery, our friendly team is always happy to help. Simply get in touch via our Contact Us page, and we'll be delighted to assist you.
How do I contact customer support?
You can reach our friendly Avonly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shopavonly@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. A friendly team member will aim to respond within 24 hours during weekdays. At Avonly we truly value our customers.
Found no answer?
Just reach out to us - we'd love to help!